Sun Country PUJ Terminal – Punta Cana International Airport

Traveling through an airport can be a stressful experience if you are not familiar with the layout, facilities, and services available. To help you feel prepared for your trip, this guide covers everything you need to know about Sun Country Airlines at Punta Cana International Airport (PUJ). Sun Country operates out of International Terminal A at PUJ, and understanding this terminal will make your travel experience much easier.

Whether you are departing or arriving, it is important to know where to go, what to expect, and how to make the most of the services and amenities offered at the Sun Country PUJ Terminal. This page is designed to simplify your journey and help you enjoy the process, from check-in to your arrival or departure.

Contact Info: Airport & Airline

If you need assistance or have any questions, it is essential to know how to contact the right people. Here’s how you can get in touch with the airport and Sun Country Airlines.

What to Expect at PUJ Terminal A?

International Terminal A is where Sun Country Airlines operates. This terminal is designed to make your airport experience as smooth and pleasant as possible, with a variety of services and facilities available for your convenience. Whether you are traveling for business or leisure, this section covers everything you need to know about navigating the terminal.

Check-In and Customer Service

When you arrive at International Terminal A at PUJ, your first stop will be the Sun Country Airlines check-in counters. If you have already checked in online, you can proceed directly to the baggage drop-off area. If not, there are kiosks available for self-check-in, or you can visit the airline counter for assistance.

The customer service desk is located in the terminal and is ready to help if you have any questions or need assistance with your booking, luggage, or travel details.

Security Checkpoints

After checking in, you will need to pass through security. Make sure to have your boarding pass and ID ready for inspection. Be prepared for a standard security process where you may need to remove items like shoes, belts, or electronics for scanning. Allow plenty of time to get through security, especially during peak travel hours.

Parking at PUJ

If you are driving to the airport, International Terminal A has a range of parking options. You can choose from:

Short-term parking for quick pick-ups or drop-offs.

Long-term parking for extended stays, with affordable rates for those flying on longer trips.

Valet parking for convenience and premium service.

There are also off-site parking options that offer shuttle services to the terminal.

Lost and Found

If you lose an item during your time at the airport, head to the Lost and Found desk located in International Terminal A. You can report your lost items here, and the team will help you try to recover them. If you have lost something on the plane, you can also reach out to Sun Country Airlines’ customer service for assistance.

Premium Lounges

If you are looking to relax before your flight, consider visiting one of the premium lounges available at the terminal. These lounges offer a comfortable and quiet space to unwind, with snacks, drinks, Wi-Fi, and other amenities. Access to these lounges is typically available for passengers with a premium ticket or lounge membership, but you can also purchase a day pass.

Baggage Claim & Luggage Services

Once you arrive at PUJ, you can head to the baggage claim area to collect your checked luggage. If you have any issues with lost or damaged luggage, or need assistance with your baggage, visit the baggage services desk. They will help you sort out any luggage issues and ensure you are taken care of.

Additionally, there are services like luggage delivery, where your bags can be sent directly to your hotel or another location for your convenience.

Wi-Fi & Charging Stations

Stay connected during your time at International Terminal A with free Wi-Fi. Whether you need to check your email or just browse the web, you will have access to high-speed internet throughout the terminal. If you need to charge your devices, there are charging stations available throughout the terminal, so you can power up before your flight.

Ground Transportation

When it is time to leave the airport, you will have several ground transportation options to choose from:

• Taxis are readily available outside the terminal.
• Ride-sharing services such as Uber and Lyft have designated pick-up zones at PUJ.
• If you prefer to drive, you can rent a car at the Car Rental Center, located near the airport, where you will find a range of rental companies.

Special Assistance for Travelers with Disabilities

Sun Country Airlines provides special assistance for passengers with disabilities. If you require any help, like a wheelchair, or need assistance with boarding, make sure to request these services when you book your ticket, or contact Sun Country Airlines ahead of time. The airport also offers disabled services including accessible restrooms, elevators, and seating.

Shopping & Dining

Whether you need to grab a quick bite or do some last-minute shopping, International Terminal A has a variety of shopping and dining options to cater to your needs. you will find everything from casual snack stands to sit-down restaurants serving full meals. There are also plenty of duty-free shops, bookstores, and other retail outlets to pick up any last-minute items you may need for your flight.

Reservation Counters

If you need to make changes to your flight or ask about any reservations, visit the reservation counter at International Terminal A. Whether you need to rebook a flight, purchase last-minute tickets, or modify your itinerary, the staff at the counter is there to assist.

Manage Reservation

You can manage your booking through Sun Country Airlines’ website or mobile app. If you prefer, you can also visit the reservation desk at the airport to make any changes to your flight or check your booking status.

Check-In

To save time, you can check in online via Sun Country Airlines’ website or mobile app before arriving at the airport. If you need assistance, the airport has self-check-in kiosks where you can print your boarding pass and baggage tags.

Know Rules & Register Your Baggage

Before heading to the airport, make sure you are familiar with Sun Country’s baggage policies. Once at the terminal, you can register your luggage at the baggage drop-off counter.

Changes and Cancellations

If you need to make changes to your flight or need to cancel, visit the customer service counter. Sun Country Airlines has a flexible cancellation and change policy, and the staff is available to help.

Request Special Help

If you need extra assistance, such as help with an unaccompanied minor or additional travel support, you can request it at the Sun Country check-in counter. Be sure to inform the airline about your needs well in advance to ensure a smooth experience.

Conclusion

Navigating Sun Country Airlines’ PUJ Terminal doesn’t have to be stressful. With a little preparation and knowledge, you will be able to breeze through the airport and enjoy a comfortable and efficient travel experience. From check-in to boarding, and from food to shopping.

Check Sun Country Terminals

Punta Cana International Airport Map

Commonly Asked Questions (FAQs)